User Guide
With this guide, we try to make it easier for you to use the services offered by MÁSmovil. If you have any further questions, ask Marta, our virtual assistant on this website or contact our Customer Service MÁSatencion by email or phone
How to start using your MÁSmovil SIM card
Activate your SIM card
If you have received your MÁSmovil SIM card by mail, it will be activated only when you confirm that you have received it. Do so by accessing your YOSOYMÁS account on this website or call us at the MÁSatencion Service, (902 53 53 91 258 79 10 or 05). We will ask for your ID number/passport. This confirmation is intended to ensure that only those who buy the card can activate it; this is for your own safety.
If you have asked to keep your number , when you requested your SIM card, you will receive your SIM by courier. And as soon as you have contacted us, the process of transferring your number will begin. The transfer will take place between 02:00 and 6:00 a.m. The exact day once the process is finished will be communicated to you via SMS to your mobile.
If you purchased your SIM card in a store , you don´t need to activate it, you can directly start the "Steps to start calling."
Steps to start calling
- Insert your new SIM card into your mobile (do not forget it must be unlocked).
- Turn your mobile and enter the PIN of your new MÁSmovil SIM card.
- Confirm your PIN by pressing "OK" or "#".
- You can call your friends and invite them to change and pay less with MÁSmovil
Basic Services
Call forwarding
You can divert your calls to your mobile or to any other phone number
What is the cost of diverting the call to another number?
The tariff will be exactly the same as making a call to that phone number because it really is what you would be automatically
How to activate / deactivate call forwarding?
It is very simple. Just check these sequences on the keypad of your phone depending on the type of diversion you want to do (each type has a code of diversion):
- To activate the diversion press:
**code diversion * nº destination #
- To stop the diversion press:
## code diversion # - To verify service press:
*# code diversion #
Types of call forwarding:
- Divert all incoming calls (diversion code: 21)
- Divert if no answer: (code detour: 61)
- Note: If you want to set a timeout before the diversion (between 5-30 seconds) you can do so by dialing: **61*Nº call divert**time #
- Note: If you want to set a timeout before the diversion (between 5-30 seconds) you can do so by dialing: **61*Nº call divert**time #
- Divert when phone is busy : (divert code: 67)
- Divert when phone is off or out of coverage (code diversion: 62)
Call Forwarding Example
To activate call forward to 693481000 if there is no answer for 30 seconds, press the following on the keyboard of your mobile:
**61*693481000**30#Conference
You may only use this service if your phone allows it (see the manual of your phone). The conference is a service which enables you to establish conversations with more than one person or telephone lines simultaneously (up to five partners including who initiates the conference).
What's the cost of making conference calls?
The cost of this call is the same as if you were making the calls one by one.
How can I make multiple conferences?
- Call the first person
- Catch the first call by pressing: 2
- Call the second person
- To speak all together press: 3
- To invite more people to participate in the call press 2
The conference call will be retained, but those invited will continue talking, you can now call the next person and include it in the conference.
Call alert
This service will inform you about received calls when your phone was switched off or out of coverage. You will receive an SMS with details of the missed calls (number, date and time of the call).
You can enable or disable this service by making a free call to 244. This service is not compatible with the voice messaging service.
Call waiting
If you have activated this service and when you're talking you receive a second call, you will hear a sound alerting you of new incoming call
- To activate the service press: *43 #
- To disable the service press: #43 #
- To verify the service press: *#43 #
Once you activated the service you have the following options:
- Maintain current call on hold and answer the incoming call: 2
- Respond to new incoming call and end the ongoing call, press: 1
- Ignore the new incoming call, press: 0
Call Hold
You can put a call in progress on hold at any time by pressing: 2
Once the current call is on hold, you can make a new call or answer another call
Additionally you have the following options:
- To switch from one call to another call, dial: 2
- To end the ongoing call, dial: 1
- To end both calls at the same time you just have to hang up the call as usual.
Hide your number
If you do not want to show your number on a particular call, you can hide your number by pressing: #31# nº you are calling to
You need to repeat this code every time you do not want to show your number. To hide your number permanently, you should consult the manual of your phone.
SIM menu to top up from the mobile
MÁSmovil provides a direct top up service from your mobile phone. This service is in the MÁSmovil menu located on the screen of your terminal
The menu options are:
- Top up my number
- Top up another number
- Pass credit
- Show my credit
Before you are able to top up from your mobile phone, you need to provide us with your credit/debit card details, enter them in your YOSOYMAS personal account on our website. Once you have done it, we will give you a personal code that you will have to key into your terminal each time you top up from it.
Setting up the mobile phone for mobile internet
If you have a phone or a data modem that works with GPRS, 3G or 3.5G, you can surf at high speed with MÁSmovil. To start using this service simply:
- Log in to your YOSOYMÁS account and activate the service
- Set up your terminal or modem from YOSOYMÁS or manually. To set it up manually you must follow the following instructions, depending on the manufacturer of your terminal:
| Brand | Operating System | TERMINAL SET UP |
| NOKIA | With
Symbian OS |
MENU |
| CONFIGURACION SETTINGS | ||
| TELEPHONE SETTINGS | ||
| CONNECTION | ||
| ACCESS POINTS | ||
| SELECT CONFIGURATION MÁSmovil Internet | ||
| ACCESS POINT NAME | ||
| Escriure "internetmas" | ||
| OK | ||
| WITHOUT
SYMBIAN OS |
MENU | |
| CONFIGURACION SETTINGS | ||
| TELEPHONE SETTINGS | ||
| Using the "Options" key you can edit MÁSmovil or a new one | ||
| Option "use preferred access point" | ||
| Select data package access point | ||
| Write "internetmas" | ||
| OK | ||
| SONY-ERICSSON | Generic | MENU |
| SETTINGS | ||
| CONNECTIVITY | ||
| DATA TRANSFER | ||
| DATA ACCOUNTS | ||
| Select MÁSmovil profile or a new one ("Add") | ||
| GPRS DATA | ||
| Select MÁSmovil profile or a new one ("Add") | ||
| In APN option write "internetmas" | ||
| OK | ||
| SAMSUNG | Generic | MENU |
| SETTINGS or CONFIGURATION | ||
| CONECTIVITY OR NETWORK SETTINGS | ||
| CONNECTIONS | ||
| Select MÁSmovil Internet configuration or new profile | ||
| In this menu, in "access name" write "internetmas" | ||
| OK | ||
| MOTOROLA | Generic | MENU |
| SETTINGS or CONNECTION | ||
| WAP ACCESS or BROWSER OPTIONS | ||
| BROWSER PROFILES | ||
| Select MÁSmovil profile or a new one ("Add") | ||
| APN GPRS or GPRS Access Point | ||
| Write "internetmas" | ||
| OK | ||
| LG | Generic | MENU |
| SETTINGS | ||
| NETWORK or CONNECTIVITY | ||
| ACCESS POINT or NETWORK PROFILE | ||
| Select MÁSmovil profile or a new one ("Add") | ||
| In this MENU select the APN | ||
| Write "internetmas" | ||
| OK | ||
| SHARP | Generic | MENU |
| NETWORK | ||
| WAP SETTINGS | ||
| Select MÁSmovil profile or a new one ("Add") | ||
| In this MENÚ select GPRS SETTINGS | ||
| In this MENÚ select APN | ||
| Write "internetmas" | ||
| OK |
How to install USB modem for mobile internet
If you have a MÁSmovil data modem you can browse at high speed through the MÁSinternet service. To start using this service you simply install the modem in your computer. We have created a simple guide to help you during the installation. Click here to see the USB modem installation manual.
How to install Fring and use Skype on your mobile
If you have a 3G phone and activate your service MÁSinternet (access to high-speed Internet MÁSmovil) you can download from our website the Fring application onto your phone and start using Skype on your mobile. You can call anywhere in the world at an incredible price. We have created a simple guide to help you during the installation: Click here to know how to install Fring and use Skype on your mobile.
PIN / PUK
Your SIM card has two passwords:
PIN code
The PIN is the password to access your SIM card. It will ask you the PIN each time you turn on the phone. Your PIN is supplied with the SIM card and you can change the menu of the phone whenever you want
You can also easily change your PIN by entering the following on your mobile:
** 04 * old PIN * new PIN * new PIN #
PUK code
If you enter the wrong PIN code three times, the SIM card is automatically locked. To unlock it you must enter the PUK code. Please note that if you enter the PUK wrong 10 times your SIM is permanently blocked
Voicemail
The voice mailbox is pre-activated on your MÁSmovil SIM card. To listen to messages or access the menu, call 242
To disable it, you can call 242 and press option 3, or you can simply type this code in your mobile ##002#
To re-activate it, you should call 242 and press option 2
The voice mail menu:
- Press 0 for help
- Press 1: Listen to messages
- Press 2: Activate the Voicemail
- Press 3: Turn off voicemail
- Press 4: Customize your voicemail
- Press 5: To differentiate the mobile number that has left message
- Press 6: Date and time of message
- Press 11: Return to current message stream
- Press 33: Go to next message
- Press 77: Delete current message and move to the next
You can listen to voice mail from abroad
Before travelling abroad, you must set up a password for your voicemail. To do this, you should call 242, select Option 4, then Option 1 and Option 1 again, enter a password and #.
When you are abroad, you can access your mailbox by calling 242 from countries with CAMEL coverage (the majority) or by calling +34 656 24 22 42 countries without CAMEL coverage. In either case you must use the password you set up and listen to your voicemail.
Balance Inquiry
You can view your balance on your phone, entering the MÁSmovil menu, on the "Top up" option to get the "Show my balance”, and here you will click on your balance information
You can also press * # 113 #
Another way to check your balance is on the website in YOSOYMÁS, log in with your password to your personal area.
Support for mobile handset manufacturers
If you're looking for the MMS and GPRS settings, please enter the YOSOYMÁS section on our website.
We don´t have a special support service for mobile phones, because our core business is based on the SIM card. Therefore, MÁSmovil will not be responsible for incidents related to your terminal, but we give you information about the terminal manufacturers support that can be helpful:
If your phone brand is not on this list, send an email to hola@masmovil.es your brand and model of terminal and a contact number and we´ll try to help.
INCIDENTS
We want to help you to solve any incidents yourself that sometimes occur when trying to connect with someone, or others want to contact you. We have prepared a list of possible incidents and the steps you can take to fix them
Incidents with coverage
First of all, turn off the phone and on again before starting the investigations. If you're still having an impact on coverage, you can start checking
I have no coverage inside buildings
If you used to have coverage before but not anymore, check with another phone. And if it does not have coverage, check the outside (cranes and new buildings might create shaded areas). If conditions have changed, then this is not an incident as modifications or alterations of the conditions might cause having no coverage inside buildings. If the conditions are the same, then it may be an incident, contact us and we will help you solve it.
I have no coverage outside:
If it happens everywhere it might be due to an incident on your cellphone or SIM card
Try to change the SIM card to another phone. If it works, then get a technical service to check the phone. If it doesn´t work, then you have to request to change your SIM card
If you think it happens only in some places, see if the same thing happens to other MÁSmovil users you know. If it only happens to you, try doing a manual network search (if you need to, please check the phone manual to know how to do it.) Select the MÁSmovil network and check that the logo/name appears on the main screen and lets you deliver / receive. If not, contact us and we help you solve it
I cannot make calls
First of all, make sure you have credit, and if you have it, make sure you have coverage.
You hear a phrase: this indicates that there is a restriction on the network. To check, type *# 33 #
After entering your sequence on screen you will see a message confirming the deactivation. Turn on the phone, and try to make calls. If you still cannot call, contact us and we help you to solve it
If you get a message on the screen of your mobile: it means that there is a restriction placed on the phone. To disable it, it must be done from the phone’s menu, following the manufacturer's instructions. If you cannot disable it, you should contact the manufacturer of your mobile
You hear an unusual tone: it is probably a one-off incident on the network, you can wait for it to be fixed or contact us either via "incident" on the website or call us and we will inform you.
I cannot send SMS:
First of all, make sure you have credit, and if you have it, make sure you have coverage.
Check that the input and output trays are not full of SMS: If they are full, an icon with a sealed envelope will appear, then delete SMS if necessary. Now try to send.
Check SMS settings from the option configuration or settings of your phone (see the user guide). Verify that the sms server center number is MÁSmovil‘s (+34656000313). The validity should be the maximum and the format of the SMS should be in text.
Check to what operator you are sending to and see the list of countries / operators who have agreements with us: if the operator or the country is not listed, then there is an incident, we do not have a trade agreement for the exchange of messaging.
Cannot receive Calls
First of all, make sure you have credit, and if you have it, make sure you have coverage.
Cannot receive calls from any number:
It might be due to several reasons:
The person trying to call you hears a phrase: it is necessary that whoever is trying to call you tells you the exact phrase he is hearing. The most common one is "The number you are calling has temporarily restricted incoming calls, try again later." If the message is different it could be an incident in the network, so it is important to know what phrase is being said. Check if there is a restriction of incoming calls, typing * # 35 #. If there is a restriction, you can disable it by typing # 35*personal code#. The default personal code is 0000. Once you have entered the sequence, a message confirming the submission will be displayed. If it still doesn´t work once you have done it contact us and we will help you to solve it
A message appears on screen when you try to call: in this case it is likely that the restriction was put into the terminal. To deactivate it check the terminal instructions. If you can´t disable it, try your SIM in another terminal. If you still receive calls, then contact us and we will help. If you have switched the SIM card to another terminal and you start getting calls, then you will probably have to bring your phone to a technical service.
Cannot receive calls from some numbers:
If your number has been ported: check from which mobile operators you are not receiving calls, listen to what phrase does your caller hear and get in touch with us, we will help you to solve it. It is probably an incident on the made portability
If your number is not ported: check what your caller hears in the caller speech and with this information contact us, we will help you to solve it
I'm not receiving SMS
First of all, make sure you have credit, and if you have it, make sure you have coverage.
I’m not receiving SMS from any number:
Check that the input and output trays are not full of SMS: If they are full, an icon with a sealed envelope will appear, then delete SMS if necessary. Now try to send again
Check if you have activated a diversion or restriction because there is an incompatibility of call forwarding with the restriction of incoming calls, which can cause you not to receive SMS. Disable call forwarding by dialing ##002#
Check to which operator it´s been sent and check the list of countries/operators that have an agreement with us: if the operator or the country is not on the list, then it is not an incident, we do not have a trade agreement for the exchange of messaging. If it is not the case, then contact us
I'm not receiving SMS from certain numbers
Check that the input and output trays are not full of SMS: If they are full, an icon with a sealed envelope will appear, then delete SMS if necessary. Now try to send
Check to which operator it´s been sent and check the list of countries/operators that have an agreement with us: if the operator or the country is not on the list, then it is not an incident, we do not have a trade agreement for the exchange of messaging. If it is not the case, then contact us
Incidents in the activation / deactivation of services
Activation /deactivation from the Terminal menu: if it doesn´t get active when following the manual instructions, then you have to check with the manufacturer of the terminal.
Activation / deactivation with a code: you have to check that the code you used is correct (see in this guide which is the code for the service you want on or off), and once on or off you will see a confirmation screen that the request has been made. If the message indicates that you cannot carry out the application, check the manual of the Terminal to see if it supports USSD code. If it is not permitted, then there is not an incident.
Voicemail Incidents
Activation by calling: to activate it you have to dial 242 and select option 2. If the commands are not recognized, (press 2, for example), check that the DTMF tones are enabled (see the manual). If not, please contact us and we will help
Activation from the Terminal menu: It is important to note that the voice mailbox is a special detour, and you can program it by following the instructions in the previous paragraph regarding diversion. Make sure if you activate it from the Terminal menu, you have to divert it to 242 to work
How to reset the voice mail if it appears as full:
-
Dial with your phone ##002# (this is to deactivate totally the mailbox).
- The phone will show you a message like you have no forwarding or you have cancelled forwardings
- Depending on the type of mailbox you want to activate:
- Dial **67*242# if you want to activate the voice mail if the line is busy
- Dial **62*242# f you want to activate the voice mail when the phone is switched off
- Dial **61*242# if you want to activate the voice mail if there´s no answer
- Dial **67*242#
Other issues with the mailbox menu:
- You can´t record the greeting
- Do not play the welcome message
- Do not allow language selection.
- Do not allow to delete messages.
- Not notifying you when receiving messages.
- Do not allow call-back.
- Do not store messages for as long as it should.
- It does not allow retrieval of messages by calling 242.
For all these circumstances you should contact us..
It doesn’t allow to recover messages from the long number 656242242:
Verify that the DTMF is enabled (see the instructions manual of your Terminal) and the system recognizes the phone number and password entered. If you forgot your password, please contact us. After entering the number and the key, you gain access to the system. Follow the instructions. If it still does not retrieve messages, contact us and we will help
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