MÁSMÓV!L The common sense phone operator

Link a bank card (VISA or MASTERCARD) to your phone number and choose how you would like us to automatically top you up: either on a particular day every month, or when your credit goes below 5 €, and we'll take care of the rest. We will inform you of any top-ups by SMS. This is the best option if you wish to control spending of either employees or family members. Prepaid control with the convenience of a contract. The best of all is that you never run out of credit.

YES, you must activate it by calling 91 258 79 05, or from your “YOSOYMAS” personal area. You will have received the password in the contact email. Should you not be able to activate it, we will activate it 24 hours after you have received it.

Of course. Just call 242. You will hear a short menu for activating, deactivating and configuring the services to your requirements. The menu of your voice mailbox is as follows:

• Press 0: Help
• Press 1: Listen to your messages
• Press 2: Activate voice mail
• Press 3: Desactivate voicemail
• Press 4: Customise your voice mail
• Press 5: Display the phone number of the person who left you the message
• Press 6: Time and date of the message
• Press 11: Listen to the current message again
• Press 33: Proceed to the next message
• Press 77: Delete the current message and proceed to the next one

Of course you can, just configure it before you leave the country. Call 242 and follow the menu instructions for setting your access code (a 4-digit number), and, once you reach your destination call 242 (or +34 656 242 242) and you can receive your messages. In order to avail of your phone and voice mail, it is essential to activate roaming before.

Yes. On your phone and on your computer. Without obligation to stay of any kind and with the most competitive rates.

Just remember to call us 48 hours before you leave so we can activate roaming (activation is free). More information at http://www.masmovil.es/en/talk/roaming

• Customer service: from a MÁSMÓV!L phone: 2373 from any other operator: 902 53 53 10
• From outside Spain: +34693 77 23 73
• Sales: call 1473 from any phone
• SIM Activation: 91 258 79 05

More information here

Yes. You will receive a free SMS with the number (if the number is not withheld) and the time of the call. If your answer service is activated you will also receive an SMS if they leave a message.

• - The ATM networks 4B, Servired and euro6000
• - The majority of Repsol, Campsa and Petronor service stations.
• - Post Offices: You can top up whenever you like in more than 2000 post offices.
• - Telecor and Opencor: We are available in more than 200 shops in the Telecor network.
• - Sheckler shops
• - All establishments registered in the BEFREEMOVIL network
• - Establishments associated with the LIBERALIA network.
• - H24 Service Stations: Over 5,900 service stations of all companies.
• - Other MÁSMÓV!L sales outlets, such as , mobile phone shops, newsagents, newspaper kiosks, etc.

Yes, you can use it. You can call and send SMS and MMS as usual. The only services we cannot offer at the moment are BlackBerry electronic mail (BES) and BlackBerry Messenger. These, applications, however,  can easily be substituted. Any Smartphone has electronic mail managers (k-9 from android, mail from iphone...) and messaging apps similar to BlackBerry Messenger, such as WhatsApp, liveprofile...

You can find out how much you have spent since your last bill by calling *113#.  If you are on contract, your spending since your last bill will appear on the screen. If you are on automatic top-up or Classic Prepaid, your remaining credit will be displayed. If you require further details, you may consult your spending breakdown from your personal YOSOYMAS area.

If you phone is 3G or above, you can use whatever communication programme you like, no penalties, no extra charges.

It's very simple. You just have to input one of the following sequences, according to the type of forwarding you desire (each type has a different "forwarding code"):
To activate forwarding enter: **forwarding code*destination number #(call button)
To deactivate forwarding enter: ##forwarding code#(call button)
To verify the forwarding service enter: *#forwarding code#(call button)

• - Forward all incoming calls: (forwarding code: 21)
• - Forward when you don't answer the call: (forwarding code: 61)
• - Forward when the phone in engaged: (forwarding code: 67)
• - Forward when the phone is turned off or does not have coverage: (forwarding code: 62)

Note: if you wish to specify a waiting time before forwarding (between 5 and 30 seconds) you can do so by entering: **61*forwarding destination number**time # (call button)
Example: To activate call forwarding to 693481000 when you don't answer the call for 30 seconds, enter: **61*693481000**30#

To activate call forwarding to 693481000 when you don't answer the call for 30 seconds, enter: **61*693481000**30#

The applied rate will be exactly the same as if you were to call the destination number because, effectively, that is what you are doing, albeit automatically.

The cost will be exactly the same as making a call to that phone number.

Take a look at our store map

About 5 working days. We will send it via a safe, efficient messenger service. Remember to leave us a contact phone number to confirm the delivery. The courier will ALWAYS hand over the SIM in person to its owner; therefore, make sure you will be at home, or leave the person who will receive it written authorization with a photocopy of your ID.

Contact your operator directly. They will tell you if you're on a minimum contract and, if you are, what the penalties would be for cancellation.

You can keep your number, absolutely free of charge. Just make sure we have the necessary details and we will take care of everything.

The ICC and your phone number are what identify your SIM card. You will find the number printed on the card just beside the chip.

We recommend use up all your credit on your card before you apply for portability to MÁSMÓV!L. So far, there is no way to transfer your credit between operators.

It's very simple, we'll take care of everything:

• If you applied to sign up via the web or call centre, you will have to activate your SIM when you receive it, either by calling 1473 or through your personal YOSOYMAS area. If you signed up in any of our authorised sales outlets, your card is already activated.
• Within about three days after activating the card you will receive an SMS telling you when portability will take place.
• The morning of the indicated day you just have to replace your existing SIM card with your new MÁSMÓV!L card.

You must call us no later than 2pm, two working days (Monday to Friday are working days) before the portability date (the date on the SMS we sent you). If you call any later, the procedure is irreversible.

We will take care of absolutely everything, even cancellation of your contract, which will happen the moment portability is complete and you have your MÁSMÓV!L line.

You can find out how much you have spent since your latest bill by entering the sequence *113# followed by the call button. If you are on Direct Debit, your spending since the last bill will appear on the screen. If you're on Automatic Top Up or Classic Prepaid, your remaining credit will appear.

Just call 2373 and our technical department will take you through the configuration process step by step.

That depends on the data pack you have activated.

• For the 5 GB PACK
  • Account name: Whatever you like
  • Dial: *99#
  • APN: masdatos
  • User name: leave blank
  • Password: leave blank
• For all other packs:
  • Account name: Whatever you like
  • Dial: *99#
  • APN: internetmas
  • User name: leave blank
  • Password: leave blank
• If you need help, download the configuration guide:
  • Modem Alcatel (any model)
  • Modem MOBIT
  • Modem ZTE

You just have to change the APN: Beforehand, you used "masinternet", you should change this to "masdatos". If you need help, select your modem model and download the configuration guide.

• Modem Alcatel (any model)
• Modem MOBIT
• Modem ZTE

You just have to follow the step-by-step guide: manual

If you have recently activated your iPhone or iPad, or you can't find where to put the APN, download this file, and upload it to your iPhone. We suggest you connect the iPhone/iPad to a WIFI network, and click on the link that corresponds to your data plan.

Then, you just have to click on "Install" and accept the changes.

Data protection laws of 8th of November, 2007, require all telephone lines (whatever the payment plan) to be registered to the person who uses the line.

There are several ways to do this:
By email: documentacion@masmovil.es
By fax: 91 153 05 50
In order to register your phone number with us, we need you to send us a two-sided copy of the DNI card of the registered user and a copy of a bank receipt of the bank account that will be used to pay the phone bill. The account must be registered at your home address and the receipt must not be more than two months old.

Your personal details will be held on a file that is the responsibility of MÁSMÓV!L, who guarantee their confidentiality. You may exercise your rights of access, rectification, cancellation and opposition in accordance with the ORGANIC LAW 15/1999 of the 13th of December of Personal Data Protection. Regarding the information on the bank card used for payment, the contract process and your personal data are protected by a security certificate which guarantees the confidentiality of all communications. All information is encrypted, travels on a secure channel and is stored in a database that complies with all current legislation regarding data protection. If you originally said yes, but you have changed your mind and don't wish to receive information from us, just send us an email with your details to datos@masmovil.es or call 1473, toll free, and let us know.

We have a selection of very affordable free phones with no permanence clauses. When we have your details we will contact you with all the details of our stock and prices. Our models are all products of the foremost manufacturers and are factory-freed. You may also consult the catalogue in our online shop (http://www.masmovilstore.es/tienda/) where you are sure to find a phone that suits you.

Yes, but you must make sure it is either a factory-freed phone or has been subsequently freed. If you got it from a previous operator, it is almost surely blocked and can only be used with that company.

Before it is freed, or unblocked, your phone can only be used with a SIM card from your current operator. Once it has been freed, you can use it with any operator.

There are lots of shops that are legal and trustworthy where you can free your phone and the cost will depend on the model, though it is always more economical that buying a new phone.
We recommend you contact liberalia (www.liberalia.info) a company that we have been collaborating with since we started. You may also consult the catalogue in our online shop (http://www.masmovilstore.es/tienda/) where you are sure to find a phone that suits you.

Just call 2373 and our technical department will take you through the configuration process step by step.

That depends on the data pack you have activated.

• For the 5 GB PACK:
• - Account name: Whatever you like
• - Dial: *99#
• - APN: masdatos
• - User name: leave blank
• - Password: leave blank.

• For all other packs:
• - Account name: Whatever you like
• - Dial: *99#
• - APN: internetmas
• - User name: leave blank
• - Password: leave blank.

• I used to have the 1 GB PACK and I changed to 5 GB, now I can't connect:
• - You just have to change the APN: Beforehand, you used "masinternet", you should change this to "masdatos". If you need help, select your modem model and download the configuration guide.
• - Modem Alcatel (cualquier modelo)
• - Modem MOBIT
• - Modem ZTE

You just have to change the APN: Beforehand, you used "masinternet", you should change this to "masdatos". If you need help, select your modem

• Modem Alcatel (cualquier modelo)
• Modem MOBIT
• Modem ZTE

Yes you can, any time you want. Just remember that if you decide to transfer from Prepaid to direct billwe will need  a copy of a bank bill of the bank account that will be used to pay the phone bill. The account must be registered at your own name and the receipt must  not have more than two months old. The change will take effect from the following billing cycle.

It's easy: download this form, and attach a copy of the ID cards of both the title holders. If you are also going to change the bank account, attach a receipt of the new bank account that is less than 3 months old and is registered at your home address. The change over will take place in about three working days and you will be sent a confirmation SMS. The required documentation should be send to us either by fax to 91 153 05 50 or by email to cambiotitular@masmovil.es

To make these administrative tasks easier, we have different addresses depending on what you want to do:
By fax + 34 91 153 05 50
If you want to change the title holder: cambiotitular@masmovil.es(*) remember to send us the change of title holder form
(NIF/NIE/CIF + bank receipt with less than three months of antiquity)

If you want to migrate from Prepaid to Pay Monthly: cambiocontrato@masmovil.es (*)
(NIF/NIE/CIF + bank receipt with less than three months of antiquity)

If you have just signed up or just applied for portability: documentacion@masmovil.es
(NIF/NIE/CIF + bank receipt with less than three months of antiquity)

If you want to change bank account details: cambiocuenta@masmovil.es(*)
(NIF/NIE/CIF + bank receipt with less than three months of antiquity)

(*) one free change per calendar year, subsequent changes 3€ + VAT (3.45€).

Call us and we will send it to your home address, you will only be charged for the postage. Alternatively, you may apply for one in any of our shops.